FAQs

More often than not, business owners looking to provide e-Commerce services will have a range of questions on various aspects of the process.

We have compiled a list of the most common questions we receive from business owners.

FAQs for Business

Q. How do I obtain a “.qa” domain name for my business?

The Communication Regulation Authority (CRA) is responsible for issuing .qa domain names in Qatar. For more information you can visit the CRA website or contact them by telephone on +974 4499 5535.

Please note that it is not mandatory for your business to have a “.qa” domain name.

Q. How do I protect my business against consumer complaints?

In order to prevent/ reduce the number of consumer complaints, you should endeavor to clearly display terms and conditions in a manner which is clear and comprehensible to users.

It is also prudent to create a clear link to these for the customer early into their purchase process. This will preempt any customer complaints, thus limiting your business liability.

Click here for more information about standards for terms and conditions

Q. How do I ensure the payment gateway I select is secure?

A payment gateway service can be considered secure if they are “PCI” compliant. The Payment Card Industry Standard (PCI) is an international proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB.

To learn more about PCI and what their standards include, please visit the PCI site on:

www.pcisecuritystandards.org

Q. How do I increase consumer trust in my business?

Security is a critical point for consumers, in order to increase customer trust in your business, you must adhere to various security standards. By following these standards you will obtain certification which you are advised to display prominently on your website.

Click here to learn more about security standards for your online business

Q. How can I accept online payments for my e-Commerce business?

In order to accept online payments you should integrate e-payment gateway services with your website. Take your time and research as many e-payment service providers as possible to find the service most suitable for your business needs. An e-payment gateway should give your customers the option to make payments on your website using several different payment instruments, including credit and debit cards.

If you are currently signed up to an e-payments service which does not process debit card payments, you should immediately contact your service provider who in most cases will be able to activate this function for you.

Q. How can I benchmark my e-Commerce business performance?

A great way to benchmark your e-Commerce business performance is to use the free “E-Commerce benchmark” tool created by the E-Commerce Foundation, which is a non-profit organization that supports both companies and industries. The E-Commerce Benchmark is based on the Bonsing | Mann model and gives 21 Key Performance Indicators (KPIs) designed to measure business performance.

To learn more please visit:

www.eCommercebenchmark.org